Customer Complaints

United States

GOi LeLe LLC is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FINCEN) and complies with the rules and regulations of the Consumer Financial Protection Bureau (CFPB).
FinCEN No. 31000321449965, Registered Office: Wyoming, US - Business ID No. 2024-001564834.

GOi LeLe is available in states of AZ, CA, FL, IL, MO, MS, MT, NC, NV, TX, UT, VA, WA. Services are offered only in states where GOi LeLe LLC or its licensed partner is authorized to operate.

Arizona

Regulatory agency: Arizona Department of Financial Institutions

• Online: http://www.azdfi.gov/

• Phone: 602-771-2800 or 1-800-544-0708

California

California Consumer Complaint Notice:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation.

• Online: https://dfpi.ca.gov/submit-a-complaint/

• Toll-free telephone number: 1-866-275-2677

• Email: consumer.services@dfpi.ca.gov

• Mail: Department of Financial Protection and Innovation, May Lee State Office Complex, 651 Bannon Street, Suite 300, Sacramento, CA 95811

Florida

Regulatory agency: Florida Office of Financial Regulation

• Online: http://www.flofr.com/

• Phone: 850-487-9687

• Fax: 850-410-9548

By mail:
Florida Office of Financial Regulation
Attention: Consumer Assistance Group
200 E. Gaines Street 200
Tallahassee, FL 32399-0371

Illinois

Regulatory agency: Illinois Department of Financial and Professional Regulation

• Online: http://www.idfpr.com/

• Phone: 888-473-4858

By mail:
Illinois Department of Financial & Professional Regulations Administration
100 W. Randolph, Suite 9-100
Chicago, IL 60601

Mississippi

Regulatory agency: Mississippi Department of Banking & Consumer Finance

• Online: http://www.dbcf.ms.gov

• Phone: 800-844-2499

Missouri

Regulatory agency: Missouri Division of Finance

• Online: http://www.finance.mo.gov

• Phone: 573-751-3242

• Fax: 573-751-9192

By mail:
Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716

Montana

Montana Department of Justice Office of Consumer Protection Address: 555 Fuller Avenue Helena, MT 59601 Phone: 800-481-6896 Website: https://dojmt.gov/consumer/

North Carolina

Regulatory agency: North Carolina Commissioner of Banks

• Online: http://www.nccob.gov

• Phone: 888-384-3811

Nevada

Regulatory agency: Nevada Financial Institutions Division

• Online: http://www.fid.state.nv.us

• Phone: 702-486-4120

Texas

Regulatory agency: Texas Department of Banking

• Online: http://www.dob.texas.gov

• Phone: 877-276-5554 (toll-free)

• Fax Number: 512-475-1313

• Email: consumer.complaints@dob.texas.gov

By mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705

Utah

Regulatory agency: Utah Department of Financial Institutions

• Online: http://www.dfi.utah.gov

• Phone: 801-538-8830

• Fax: 801-538-8894

By mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800

Virginia

Regulatory agency: Virginia Bureau of Financial Institutions

• Online: https://scc.virginia.gov/pages/Bureau-of-Financial-Institutions

• Phone: 804-371-9675, 800-552-7945

• Fax: 804-371-9416

By mail:
Virginia Bureau of Financial Institutions
Post Office Box 640
Richmond, VA 23218-0640

Washington

Regulatory agency: Washington Department of Financial Institutions

• Online: http://www.dfi.wa.gov

• Phone: 877-746-4334

• Fax: 360-596-3868

By mail:
Department of Financial Institutions Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200

Canada

GOi LeLe Send Inc. or GOi LeLe Envoyer Inc. is registered as a Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) with Registration No. C100000821. Corporate No. 1665485-1, Canada Business Corporations Act - 2025-01-11

If you have a complaint regarding your money transfer, please contact :

Customer support : +1 (778) 900-6688,

Toll free: 844-GOILELE (464-5353)

Email: canada@goilele.com. | Website: https://goilele.com/canada

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