Customer Compliants
If you have a complaint, let us know and we'll try to fix it. We aim to resolve your complaint as soon as possible, and in most cases, we will arrange to send you a final response within 10 working days and for complex cases up to 30 days. You can make a complaint by contacting us on our 24/7 in-app chat, by telephone, or by post using the contact details on our contact us page here.
Please include the following:
- Your user
- Transaction number(s) if your complaint is about a specific transfer
- Full details of your complaint
- What would you like us to do to remediate:
As a GOi LeLe LLC customer you may contact the money transmitter licensing authority in your state if you believe your dispute or complaint regarding GOi LeLe LLC's services has not been adequately resolved. See the information below about how best to do that.
United States
GOi LeLe LLC is registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (FINCEN) and complies with the rules and regulations of the Consumer Financial Protection Bureau (CFPB).
FinCEN No. 31000291443055, Registered Office: Wyoming, US - Business ID No. 2024-001564834
Colorado
District of Columbia
Idaho
Louisiana
Massachusetts
Mississippi
Missouri
Montana
Virginia
Washington
CUSTOMER NOTICE: Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information. If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: Colorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 email: DORA_BankingWebsite@state.co.us website: www.dora.colorado.gov/dob
D.C. Department of Insurance, Securities and Banking, Banking Bureau Money Transmissions Address: 1050 First Street, NE, Suite 801, Washington, DC 20002 Phone: (202) 727-8000 Website: https://disb.dc.gov/
Idaho Department of Finance Address: 800 Park Blvd., Suite 200 Boise, ID 83712 Phone: (208)332-8000 Website: http://www.finance.idaho.gov/
Louisiana Office of Financial Institutions Address: 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, LA 70809 Phone: (225) 925 - 466 Website: http://www.ofi.state.la.us/
Massachusetts Division of Banks Address: 1000 Washington Street, 10th Floor, Boston, MA 02118 Phone: (800) 495-2265 Website: https://www.mass.gov/orgs/division-of-banks
Mississippi Department of Banking & Consumer Finance Address: P.O. Box 12129 Jackson, MS 39236-2129 Phone: 601.321.6901 Website: http://www.dbcf.state.ms.us/default.asp
Missouri Division of Finance Address: Truman State Office Building, Room 630 Jefferson City, MO 65102 Phone: (573) 751-3242 Website: https://finance.mo.gov/
Montana Department of Justice Office of Consumer Protection Address: 555 Fuller Avenue Helena, MT 59601 Phone: 800-481-6896 Website: https://dojmt.gov/consumer/
Virginia Bureau of Financial Institutions Address: 1300 E. Main St., 8th floor Richmond, Virginia 23219 Phone: (804) 371-9657 Website: https://www.scc.virginia.gov/bfi/
Washington State Department of Financial Institutions Address: 150 Israel Rd SW Tumwater WA 98501 Phone: (360) 902-8700 Website: https://dfi.wa.gov/
Canada
GOi LeLe Send Inc. or GOi LeLe Envoyer Inc. is registered as a Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). Corporate No. 1665485-1, Canada Business Corporations Act - 2025-01-11
If you have a complaint regarding your money transfer, please contact :
Customer support : +1 (778) 900-6688,
Toll free: 844-GOILELE (464-5353)
Email: canada@goilele.com
© 2024-2025 Goi LeLe LLC Copyright. NMLS ID# 2677558. All rights reserved.
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